Spa Guidelines

When to Arrive
Please plan to arrive 15 minutes prior to your reservation to allow time for checking in, using the restroom, filling out medical history forms and getting settled.

If you are late for your appointment, we will make every effort to accommodate your full appointment, but this is not always possible. Service time may have to be abbreviated to avoid delays for other guests that are booked after you. You will be charged for the full service time regardless.

Securing Your Spa Service
We accept Visa, MasterCard and American Express. Please have this ready to finalize the appointment. 

Individual - Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives us ample time to schedule another client.

Group Cancellations - 72 hours notice is required for group cancellations and a credit card must be given for group reservations. Spa packages, multiple service reservations, no show for parties of two or more are charged at full value for cancellation without appropriate notice. Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit.

No Shows
Clients who fail to show for appointments may be asked to pre-pay for future services. After the first time, no show clients will be asked to reserve their future appointments with a credit card.

Only the client receiving a service is allowed in the massage rooms and all other spa treatment rooms except with clients that have disabilities.

Product Returns or Exchanges
All product returns must be within 30 days. A store credit will be issued for opened products and a full refund will be issued for unopened products.
  • Exceptions:
    • GloMineral products and Clarisonic products are not returnable if used.
    • Please note that prices and services are subject to change at any time.
Personal Possessions
Although we provide a private locker, we cannot be responsible for the loss of or damage to personal articles. We ask that you leave all jewelry at home.

Service Gratuity Charge
Cash gratuities are accepted and appreciated.

Gift Cards (Non-refundable)
Gift Cards are always available and make the ideal gift for any special occasion.
Medical Spa Bucks
Medical Spa Bucks can only be used up to 90 days from date of purchase.