The Cancer & Research Center received a thank you note
from the family of a patient after several visits and treatment encounters. The
family wrote with much gratitude for each and every care team member they had
interacted with. “Your friendly smiles, banter and encouragement make this
unfamiliar and scary journey so much easier,” they wrote. “Thank you for using
your special gift to serve us all.”
Urgent Care South received a MyChart message of praise after
a recent patient interaction. The patient wrote that the care teams and
physicians are great, that they felt like they were heard throughout their
entire visit, and they are appreciative of this level of care.
XpressCare Highlands was singled out in a MyChart message
from a patient who praised every care team member for being attentive and kind.
The patient was happy to find themselves in their care. Our Clinical
Administration also received a holiday greeting card praising the XpressCare
Highlands care teams and support staff.
Adilene Alvarado, APRN, Family Medicine, Highlands, was
praised by a patient for listening to their concerns, calming their fears, and
helping them find a solution to their problem.
A patient expressed their gratitude to Dr. Robert Bevis,
Internal Medicine, Main, in a recent message sent through MyChart. They wrote
that his concern and consistent care is exceptional and highly treasured.
Dr. Vindya Boelke, Endocrinology, Main & Plant City,
received a compliment through MyChart. The patient thanked Dr. Boelke and her
care team for showing them care and genuine concern in every interaction.
Clinical Services received a patient compliment for Megan
Butz, RMA, Infectious Diseases, Main, admiring how involved she is in office
communications to ensure everything is carried out as directed by the
physician.
A patient letter was received praising Krysta Carter, RN,
Clinical Services, Main, for helping them be seen while coordinating around
their schedules and any potential conflicts.
Dr. Yasmin Divine, Urgent Care South, was praised in a
recent MyChart message for being very helpful during a recent patient
interaction and for educating them on their next steps to recovery.
Clinical Administration received a thank you card for Dr.
Elisabeth Dupont, Breast Surgery, Women’s Center, from a former patient. While
they had first received treatment over ten years ago, they wrote to wish Dr.
Dupont a happy holiday season and thank her for the treatment that allowed them
to be here today.
Ashley England, PT, Physical Therapy, Center for
Rehabilitative Medicine (CRM), received a message of gratitude from a recent
patient who praised her for helping them in their recovery process, noting that
their hand and arm are much stronger because of her care.
Melissa Good, DNP, APRN, Gynecologic Oncology, Bella Vista
Building (BVB), was characterized as kind, courteous, and attentive in a recent
patient message received through MyChart.
Clinical Services received a thank you gift from a patient
for Dr. Jarett Gregory, Urgent Care South, following a recent interaction. The
gift comprised of a notepad and book. “Your warm smile, kind words, and
pleasant nature were so appreciated,” the patient wrote. In a MyChart message,
another patient wanted to take the time and show their appreciation for Dr.
Gregory as he was able to offer a treatment plan for the symptoms they were
experiencing when other providers were unable to do so. In yet another patient
message, Dr. Gregory was praised for his expertise in offering a diagnosis of
dermatitis. “The steroid injection plus the ointment and capsules have made a
significant impact on the terrible itching I was experiencing after just one
dose,” the patient wrote.
A thank you gift of a holiday mug and candy was delivered to
Bridgette Hamilton, Medical Records, Kentucky, from a patient who was grateful
for her commitment to quality service.
Dr. Osman Latif, Pain Management, Main & Highlands,
received a compliment from a patient through MyChart. The patient wrote that
they felt much better following their recent appointment with him.
A patient complimented Dr. Rick Moore, Dermatology at
Zephyrhills, for always being available and concerned for their health. They
wrote that they would never dare to see another physician as they find his care
incomparable to others.
Nichole Murphy, APRN, Breast Surgery, Women’s Center,
received a MyChart compliment follow a recent interaction. The patient noted
that Nichole had a very good bedside manner while being professional and
thorough.
Ana Ontiveros, APRN, Oncology-Hematology, Cancer &
Research Center, received a message from a patient through MyChart expressing
gratitude for her care.
Dr. Zia Rab, Cardiology, Main, received a MyChart message of
gratitude following a recent patient visit. The patient was admittedly cautious
at first but felt assured in his care following their visit.
A holiday greeting card was received for Dr. Phuc Vo,
Orthopaedic Surgery, Main. “I’m very appreciative of your kind and expert
care,” the patient wrote.
A patient expressed their appreciation for Dr. Ravi Patel,
Family Medicine, Main, in a recent Google review. They thanked him for being
consistently available for their questions and concerns, and for supervising a
care team that is always organized, friendly, and willing to help. “I cannot
express how grateful I am to have a doctor who truly listens, supports my
goals, and sees me as a partner in my own care.” In a separate MyChart message,
another patient praised Dr. Patel and his team for always taking the time to
listen to them.
A patient sent a message of appreciation through MyChart to
Dr. Richard Sweeney, Family Medicine, Bartow Building A. They regarded him as a
great listener and thanked him for ordering relevant testing and imagery in
order to reach a proper diagnosis.
Michael Ward, PT, Physical Therapy, CRM, received a MyChart
message of thanks after a recent patient visit. They regarded the visit as
productive, noting that he spent quality time helping him work toward feeling
better.
A patient expressed their gratitude to Dr. Marc Volpe,
Orthopaedic Surgery, Highlands, for being thorough and understanding during a
recent treatment. Dr. Volpe was able to provide them with answers that
addressed their continued discomfort and encouraged them toward the path to
recovery.
Clinical Services received a patient compliment for Dr.
Yeneneh Desta and Megan Butz, RMA, Infectious Diseases, Main, after a recent
patient encounter. The patient wrote to express their thanks for the duo,
noting their family shared the sentiment and they are all thankful for
everything.
Marketing received a patient compliment for Dr. Yahia Homsi
and Lori Zielinski, LPN, Psychiatry, Main. The team worked efficiently to help
resolve a paperwork issue for the patient, who noted that “this is important
and I appreciate the professionalism they continue to show.”
Dr. Karina Solorzano-Klapprott and Tracie Brower, RMA,
Family Medicine, Bartow Building A, received a MyChart message praising the
pair for always listening and considering all the concerns the patient brings
to their appointments. “They are doing an amazing job!”
Dr. Dona Stone, Internal Medicine, South, received a Google
review after a recent patient visit. The patient recalled how the care they
received from Dr. Stone was excellent. “She is number one in my book,” the
patient shared. In a MyChart message, another patient wanted to express their
gratitude to Dr. Stone. The patient stated that she answers every question
related to their health issues.