Watson Clinic Highlands received praise in a Google
review where the patient noted that though there were many patients present,
the care team members and departments ensured that everything ran efficiently.
The Watson Clinic Surgery Center received a Google review
from a patient who remarked how the care team members in both Pre-Op and
Post-Op were very nice as well as took the time to explain everything. It was
noted that someone even called them the next day to check on their recovery.
Watson Clinic Urgent Care South received a Google review
from an impressed patient who shared how they appreciated being taken seriously
with their care. It was noted how fast and efficient the visit was, including
services provided in the Lab and Radiology departments. “It was awesome.”
A thank you card was received for Monica Alspaugh, LPN,
Internal Medicine, Main. The patient thanked her for “always being there” to
provide patient care.
A patient submitted a thank you card for Dr. Madiha Alvi,
Endocrinology, Main, in gratitude for helping them find a way to live with
their diabetes. Dr. Alvi was able to provide the patient with guides and
instructions which helped them to see a difference in the following
appointment’s lab work.
Dr. Shawn Amin, Pain Management, Main, was praised by a
patient as incredibly personable, spot-on with treatments, and for keeping them
motivated during visits. They further noted that scheduling is easy and how
they never feel rushed during appointments. “It’s refreshing to have a doctor
who not only listens, but also takes the time to understand and address my pain
effectively.”
Dr. Dany Barrak, Surgical Oncology, Main, received a
Google review where he was regarded as extremely attentive and informative. He
addressed the patient’s questions and concerns in a professional manner and
completely soothed their anxieties. The patient left the visit feeling
confident and at ease with navigating their condition. Another patient review
for Dr. Barrak noted his wonderful bedside manners and for keeping them
informed through every step of their treatment.
A thank you card was sent in for Dr. Lionel Bonini,
Allergy, Main, and his care team following the care they provided to a patient.
“You truly care for your patients and go above and beyond in their care!”
Katharine Buck, APRN, Internal Medicine, Main, received a
Google review from a family member of a patient, who expressed how impressed
they were with her overall patience during the visit. “She truly cares about
her patients and is excited to see them get better.”
Dr. Zully Calvo, Podiatry, South, received a Google
review after she worked restlessly to help this patient resolve their issue
that had existed for several years.
Alisha Coker, APRN, Family Medicine, Main, received a
Google review from a patient. They recalled how she listened to their problems,
ordered the right tests, and helped them figure out their issue.
Dr. Samantha Curtis, OB-GYN, Bella Vista Building (BVB),
received a Google review from a patient who noted how she took the time to
answer each of her questions during the appointment.
Dr. Dominic DiPierro, Podiatry, Highlands & Bartow,
received a Google review following a recent patient visit. Dr. DiPierro and
care team were praised for being professional and personable, leaving this
patient excited for future care provided by his office. Another patient wrote
in to thank Dr. DiPierro and his team for the spectacular care they received in
the past several months. “Thank you for everything – from taking care of my foot
to contacting the FMLA office to ensure they have the appropriate information.”
Dr. Elisabeth Dupont, Breast Surgery, Women’s Center,
received a Google review where a former patient regarded her as fantastic and
took time to mention how awesome the rest of the care team was during
treatment. “Thank you for the excellent work you did on me.”
The Patient Advocate received a call from a patient who
wished to express their appreciation for Dr. Erie Uy, Internal Medicine, Main,
following a Fast Access visit. The patient noted his terrific bedside manner
and how he was able to provide her the assistance she needed to get better.
A patient sent in a thank you card for Patricia “Patti”
Harre, Patient Access, Highlands. The patient expressed that it is a joy to get
to interact with Patti at appointment check-in, noting that she is respectful,
kind, and graciously professional with all who come to her desk. “Just the kind
of person you would like to encounter when you are in pain and not feeling your
best!”
Dr. Yeneneh Desta, Infectious Diseases, Main, and care
team received a Google review where they expressed how amazing the team had
been during treatment. “They truly care for their patients.”
A thank you card was received for Jessica Jeffries, PA,
Dermatology, Highlands. “Thank you for everything you have done for me.”
A patient sent in a thank you card for Jeanette Jimenez,
Patient Access, Main, to applaud her for the difference she makes in every
patient interaction. “You are a great example of how we each should be!”
Dr. Chad Lamoreaux, Orthopaedics at Winter Haven,
received a Google review from a former patient. After a year, they wanted to
share what a phenomenal job he did. “He is a great doctor who really cares
about his patients!”
A thank you card was received for Donna McCalpin, Patient
Access, WCPC, for providing “excellent customer service," while also
noting that you can tell she cares about every patient.
A patient reached out to Patient Advocate to share of
their interaction with Cachet McLendon, CMA, Cardiology, Main. The patient was
having trouble with paperwork, but Cachet was able to step in and help them get
the result they needed.
Dr. Richard Moore, Dermatology at Zephyrhills, was
regarded as “a wonderful dermatologist” in a Google review. The patient noted
how he listens and does not lecture, and was able to conduct skin examinations
while leaving their dignity intact. It was also noted that the care team
members ensure the office runs calmly and efficiently.
A patient called in to praise Danielle Chislett, LPN, a
nurse floater who worked in Dr. Sundeep Bojedla’s office, Neurology, Main, for
going above and beyond to help her father enjoy a good night’s sleep for the
first time in months. “She spoke with the doctor and they made a telephone
conversation with us yesterday and got him on a different prescription. It has
changed everything for us, and all of that is due to Danielle.”
A patient sent in a thank you card for Natasha Rosario,
Patient Access, Main, following a recent encounter. The patient is grateful for
all the things she does and for her patient care. “You make a positive
difference!”
A patient called in to compliment Sandra Ramirez-Blanco,
Patient Access, Main, whom they noted is always pleasant, helpful, and “always
going the extra mile to help resolve any issues.” It was further noted that
interactions with Sandra have always been positive.
Dr. Agustin Tavares and Laura Dixon, APRN, Internal
Medicine, South, along with care team members Casey Stone, LPN and Susan Denmark,
RMA were all mentioned in a Google review following a recent visit. The patient
noted the whole office as the “best primary care team” they had ever had. “They
are all excellent!”
Following a visit to Dr. Steven Tyree, XpressCare,
Highlands, and his care team, the whole office was treated to a thank you pizza
for the care they were able to provide to the patient. Another patient praised
Dr. Tyree for taking the initiative and referring them to a local hospital for
care they desperately needed.
A patient called in to express their appreciation for
Lori Zielinski, Psychiatry, Main, noting that she is always pleasant,
courteous, and extremely helpful whenever they interact. Another patient
observed how Lori is “always a pleasure to work with” and that she is a
contributing factor into the patient’s decision to stay with the Clinic.