What Everyone Is Saying
Recently received Patient Testimonials.
A patient called to compliment Dr. Michael Band, Family Medicine, XpressCare Highlands, for his exceptional care. “I wanted to thank him for being right on with his diagnosis,” the patient said. Another patient submitted her thanks via the patient portal, and singled out Dr. Band for ordering a test that might have saved her life.
Dr. Giovaninna De La Cruz, Family Medicine, XpressCare Highlands, received a warm card from a grateful patient. “You did a great job,” the patient wrote. “I am better!”
Cheryl Bridges and Lab staff, South, received a thank you card and a platter of cookies from a patient: “Perhaps you don’t know how much it means to us to be greeted with smiling faces. We do appreciate that you recognize us and understand our needs. Though our needs are a bit unusual, you are always willing to go the extra mile for us.”
Suzy Marteney, Executive Wellness Program, received a compliment: “Thank you very much for all your help not only today, but throughout the entire process. You made my life much easier.”
Dr. Elisabeth Dupont and staff, Breast Surgery, Women’s Center, received a thank you card from a patient: “I’d like to thank you for the excellent care and treatment I received. I am proud to have such a caring and compassionate team helping me through this difficult time.”
Caitlyn Bierly, APRN, Urology, received a patient compliment: “I was very pleased with Ms. Bierly. She was knowledgeable, friendly and very down to earth in her manner, instructions and communication. I felt very comfortable with her.”
Dr. Patricia Schmaedeke and staff, Family Medicine, South, received a compliment from a patient: “Thank you for taking such great care of me. I was seen quickly and I really appreciate your efforts.”
Dr. G. Weyman Price, Allergy, South, received a thank you from a patient: “I wanted to say how much I appreciate the outstanding care I received from Dr. Price during the absence of my primary care physician.”
The local coordinator for SHINE Polk County sent a card to Eva Hawkins, the coordinator for the Watson Clinic Foundation’s Arts in Medicine program. The card expressed gratitude to Eva for sharing news of the program to members of the SHINE community, which was established to assist the elderly with their health insurance needs. “Several counselors have reported a new or renewed interest in the arts since your presentation,” the card read.
Melissa Welch and Erica Lykes, Nurse Clinic, Highlands, received a compliment from a patient: “It was such a pleasant and calming experience at the Nurse Clinic that it was actually a pleasure getting my port flushed. Melissa and Erica are wonderful, friendly and informative. I’m looking forward to my next visit because I know I’ll get excellent treatment.”
Kathy King, Radiology, Main, received a patient compliment: “Kathy greeted me with a smile and a friendly hello when I was there for my appointment. Greatly appreciated, thank you Kathy.”
Dr. Kenneth Stroub, Urgent Care Main, received a patient compliment: “Dr. Stroub not only listened, but he also showed concern and empathy, which is something you don’t always find.”
Dr. Stephen Swengros, Stephanie Chancy and Georgette Farmer, APRN, Internal Medicine, South, received a thank you note: “Thank you for another extremely satisfying, pleasant and rapid solution to my non-urgent medical problem. I can hardly believe how quickly and perfectly my problem was solved by a wonderful staff. Please share this note with Dr. Swengros, thanks to him too for such an efficiently run medical practice. I am so grateful to be your patient.”
Dr. Frances Harris, Anesthesiology, received a thank you note from a patient: “I am so grateful you were my doctor. I came back from surgery awake and didn’t lose any days. Thank you so much for your care.”
Dr. Jorge Gonzalez, Cardiology, Main, received a compliment from a patient’s wife: “Thank you so much for your care.”
Dr. Lazaro Diaz, Wanda Burgos and staff, Cardiology, received a thank you note from a patient: “Thank you to you and your office staff, especially Wanda, for keeping me informed on my heart tests. This meant a lot to me and Wanda was wonderful in making this easier. Your professionalism and concern is greatly appreciated.”
Erica Lykes, Nurse Clinic, Highlands, received a note from a patient: “You are a strong and beautiful woman who impacts lives every day. Thank you!”
Dr. Louis Saco and staff, Gastroenterology, received a thank you card from a patient: “I sincerely appreciate your hard work, dedication and customer service that I received recently. Dr. Saco lived up to his exceptional reputation.”
Amy Whann and Debbra Nussell, HR, received a thank you note from a Regional Sales Manager: “I was so impressed with the support and friendliness of the Watson Clinic staff. Many thanks to Amy and Debra for making this easy for us and thank you for your hospitality and making us feel like part of the family. You have a great operation.”
Dr. Phuc Vo, Orthopaedic Surgery/ Sports Medicine, received a thank you from a patient: “I just wanted to thank you for the professional, warm and caring help you provided me. Knowing that I could count on you made my healing process so much easier. Words cannot describe the gratitude I have. Thank you so much.”
Dr. Ivan Rivera, Marta Whidden and Monica Quintero, Internal Medicine, Main, received a thank you note from a patient: “Thanks to everyone for the great care you have always provided me. No matter what my problem, you all do everything possible to get me seen right away.”
Melissa Welch, Nurse Clinic, Highlands, received a note from a patient: “Just a quick note of thanks to you for being a ray of sunshine in my life and the lives of so many. I look forward to catching up with you every eight weeks. Keep being you.”
Dr. Elisabeth Dupont, Breast Surgery, Women’s Center, received a thank you card from a patient: “Thank you so much for your contribution of bottle caps. My school made a picnic bench to help our science program and a wheel chair for a child in need.”
Dr. Faeza Kazmier, D.J. Nelson, APRN and staff, Plastic & Reconstructive Surgery, Women's Center, received a thank you card from a patient: “I so appreciate your expertise, kindness and concern. You made a difficult time much easier. Thank you!”
Dr. Louis Saco and staff, Gastroenterology, received a patient compliment: “Again I wish to thank you and your professional staff for giving me the helpful care and concern for my health."