After a recent set of visits to the
Center for Specialized Rehabilitation (CSR), a patient left a MyChart message offering
praise. The patient noted how they were always on time to see him at his
scheduled times, and that all of the therapists he was able to interact with
were knowledgeable and able to explain the cause and effect of his treatment. “I
would highly recommend Watson Clinic’s Physical Therapy department to anyone in
need of PT services.”
A patient left a MyChart message of
appreciation for Luis Berrios, APRN, Internal Medicine, South. They referred to him as an understanding
and caring person that they trust and respect.
Following recent interactions, a
patient left a MyChart message for Dr. Robert Bevis, Internal Medicine, Main. They expressed their appreciation for
his utmost patience, letting the patient take their time during encounters to explain
their problems. The patient noted they never feel rushed, and Dr. Bevis’
professionalism is above and beyond.
A MyChart message was received for
Katharine Buck, APRN, Internal Medicine, Main. The patient noted that she was very thorough, regarding
the experience as refreshing.
After a recent visit, a patient wrote
a MyChart message for Jason Bulman, PA, Orthopaedics, Main. They called him awesome,
highlighting how compassionate and caring he is.
A patient left a MyChart message for
Dr. Zully Calvo,Podiatry, South, after a recent visit. They marveled at her intention to treat every interaction
as one with dignity and compassion. “There is no other foot doctor I would ever
see.” Another patient submitted praise for her care as very professional and
straight forward.
A patient reached out to express
appreciation for Edwardo Fernandez, LPN, Family Medicine, Highlands, following a recent interaction. The
patient noted they are most thankful for Edwardo’s efforts to listen to
everything she had to say.
A patient was recently seen by Dr.
Giovaninna De La Cruz, XpressCare Highlands, and left a message over MyChart to
praise the experience. When explaining the reason for their visit to Dr. De La
Cruz, a diagnosis was made and medication prescribed, along
with next steps to take for recovery. Overall, they regarded the experience as pleasant
and informative.
A MyChart message was received for
Laura Dixon, APRN, Internal Medicine, South, after a recent patient
interaction. The patient recalled how thorough and compassionate she is.
A thank you card and treat platter
was received for Dr. Elisabeth Dupont, Breast Surgery, Women’s Center, and her care team following a recent
patient visit. The patient wrote that although they are now navigating their diagnosis,
they are comforted to be doing it with this care team on their side.
Following an initial visit, a patient
left a note of praise for Jessica Cuzzone, APRN, ENT/FPS, Bella Vista Building (BVB).
The patient found her to be very personable, knowledgeable, patient-focused,
and caring.
Dawn Durrell, PA, ENT/FPS, BVB, received
a MyChart message of praise after a recent patient interaction. They regarded
her care as absolutely amazing and expressed gratitude for her efforts to take
the time to find areas she can help. “I do truly appreciate Dawn and her
commitment to my health needs!”
A thank you note was received for
Angela Gilmore, Patient Financial Services, Palm Center. Following a recent interaction, the patient thanked
Angela for her help, and how she made the situation easier for all involved.
A letter was received in praise of
Dr. David Graham, Radiation Oncology, Cancer & Research Center (CRC), following a recent patient
interaction. The patient referred to Dr. Graham as a gifted leader. “He is
kind, understanding, and generous with his
time during periods that are daunting and confusing for people who are facing very
frightening situations.” The patient notes that Dr. Graham made the treatment
easier, and that he’s glad to be in his care.
A patient was recently seen by Dr.
Jarett Gregory, Urgent Care South, and left a Google review to praise their experience. They remarked how
after all tests and assessments were completed, Dr. Gregory was informative and
reassuring during each step.
Hope Dukes, APRN, Family Medicine,
Main, received a MyChart message following a recent visit. The patient wanted to express how amazing she
thought Hope’s care was. They feel lucky to be her patient.
Erica Harlee, RN, Chemo Medications,
CRC, received praise from a patient through MyChart. Impressed with her effort to know the patient’s
history before their first interaction, Erica was prepared to answer any
questions the patient had.
A patient left a thank you card for
Jeanette Jimenez, Patient Access, Main, after many interactions. The patient thanked Jeanette for her many kind
smiles, sense of humor, and caring spirit. “I look forward to seeing you every visit.” The Patient Advocate
received praise for Angela Kelly, Value Based Services. Regarding her as
absolutely amazing, they noted how she helped to coordinate the delivery of
records between facilities. “She is an asset to Watson Clinic!”
The Patient Advocate received praise
for Laura Maldonado, Clinical Informatics. The patient remarked how she was thoughtful, kind, and
provided great customer service.
A patient left a MyChart message for
Zachary Mitchell, PT, Center for Rehabilitative Medicine (CRM), singling out his willingness to take
the time in explaining the “what” and “why” of each exercise being performed.
Dr. Spencer Motley, Rheumatology,
Main, received a MyChart message regarding him as an exceptional physician with good listening skills.
The Patient Advocate received a
compliment for Ruben Ortiz Padilla, Reception, Call Center. The patient noted he was very helpful and
professional during their conversation.
After a recent interaction with
Cristyna Ottaiano, APRN, Cardiology, Main, a patient wrote to highlight how
thorough the visit was. They regarded the overall experience as very
encouraging.
A patient left kind words for Leah
Philpot, APRN, Allergy, Main, after a recent appointment. They noted how attentive Leah was to their concerns,
all of their symptoms, theories, pains, and discomforts.
A long-time patient of Dr. Amy
Prakash, Dermatology, BVB, offered praise over a MyChart message. They recalled how trustworthy she is and
noted that the care team and office environment are welcoming and kind.
A patient sent in a MyChart message
of praise for Jami Sharik, APRN, Cardiology, Main. The patient mentioned she was very thorough in
discussion of past medical concerns, all while making them feel relaxed and comfortable.
Quality Improvement received praise
for Pamela Sparkman, PA, Dermatology, BVB. The patient called her an amazing provider.
A Google review was submitted for
Katie Smallwood, Aesthetician, Medical Spa. The patient recalled how this was the first time they received
treatment and Katie went above and beyond expectations.
A MyChart message of praise was
received for Stacy Swanson, APRN, Dermatology, South, and her care team. The
patient recalled how impressed he was during the whole encounter, noting all
were attentive to what he had to say about his
condition.
A patient left a MyChart message for
Dr. Richard Sweeney, Family Medicine, Bartow Building A. They regarded him as knowledgeable
and attentive. They offered further praise for his care team, noting how they were
all friendly and made the scheduling process easy.
Quality Improvement received a
compliment for Dr. Agustin Tavares, Internal Medicine, South, and his care
team. The patient lauded the team for being amazing.
After a recent visit, a patient left
a Google review for Michelle Troyer, APRN, Dermatology at Sun City Center.
Referring to her as an artist for filler application, she offered “thanks for
the lovely makeover and to the entire friendly team.”
Dr. Phuc Vo, Orthopaedic Surgery,
Main, received a MyChart message following a first-time visit. The patient wrote how impressed they were,
highlighting that his knowledge and advice helped to put their mind at ease.
A MyChart message of praise was
received for Brittany Vogt, PA, Dermatology, BVB. They appreciated how Brittany listened to them during the
visit. Another patient wrote in offer thanks and appreciation to Brittany for
an awesome experience, stating they were happy to see their issues addressed
and to learn a few things during the encounter.
Following a recent study, a patient
left a MyChart message for Keshayla Young, APRN, Pulmonary, Main. The patient regarded her as an excellent
healthcare provider.
A patient sent in their gratitude
over MyChart for Emily Beriswill, APRN, Internal Medicine, South, and Mary Grande, RMA, Internal Medicine,
following their dedicated efforts to coordinate the completion and delivery of needed forms. “I
appreciate you and value the time you took to help me with this.”
Clinical Services received kind words
from a patient for Arin Stephens, PA and Jose Bosque, RMA, Urology, Main. The patient regards the care
they received as exceptional, noting he was treated with kindness and compassion.
The Patient Advocate received praise
for Cooper Burns and Heather Conner, Facilities, after a recent encounter. The
patient stated the two are always consistent with helping them and making it a
better day.
A patient contacted the Patient
Advocate to leave high acknowledgements for Stacy Burns, Patient Access, and Nadine
Lyttle, Patient Financial Services, Main. The patient stated that they both
went above and beyond to assist her. That though she was having a rough day,
their efforts helped her out extensively.
Dr. Julia McNeice, Internal Medicine,
Main, and Jacquelyn Callaway, LPN, Internal Medicine, received words of praise
from a recent patient. It was noted that both display much kindness and
compassion. The patient feels they have had a life-changing
impact on their life.
A patient wrote a thank you note to
Gloria Wiley, CDCES, Diabetes Education. “You have made such a difference in my
life,” the patient wrote. “I am thankful for you.”
A recent patient of Physical Therapy
& Sports Medicine department sent a thank you card and lunch to Jack Ryals, PT, OCS, Daphne Bleam, PTA,
and all of the care team members. Ever thankful for their experience and results from their therapy, the
patient recalled that the experience was better than they could have imagined. They
noted that all those they interacted with were friendly, helpful, and very
professional.
Suzy Braloski, Executive Wellness
Program, received a thank you note and a beautiful bouquet of flowers from a grateful
patient.
A thank you card was received for
Gloria Coleman, Diana Jaimes, Alecia Love, Alex Nieves Concepcion, and Connie
Willis, Patient Access. The patient wrote to them “you guys rock! You smile,
you laugh, and you brighten my day!”
A letter was received for the
Radiation Therapy team, CRC, compromised of Gloria Carr CRT, Emma Murphy R.T.(T)(ARRT), Jaxon Oliver
R.T.(T)(ARRT), and Jennifer Perez R.T.(T)(ARRT). The patient noted that from
the first interaction they all were an exceptionally gifted group who treated
him with a sense of respect.
A thank you card and treat platter
was received for Virginia Crocker, LPN and Cynthia Hale, LPN, XpressCare
Highlands. Calling them a credit to the nursing profession, the patient
expressed gratitude for the care and kindness they offered during the visit.
A patient called in to compliment
Laura Maldonado, Clinical Informatics, for being so kind to her when she needed help logging into her MyChart
account.