A patient called in to praise Urology technician
Jose Bosque, Main, for helping them through difficult times. “He is an
outstanding team member,” the patient shared.
Dr. Faeza Kazmier, Plastic & Reconstructive
Surgery, Women’s Center, received cards of appreciation recently from two
grateful patients. “Words cannot express my thankfulness for the amazing work
you did,” read one. “Thank you for doing this life changing surgery!” “You are
an awesome doctor,” read the other. “Thanks for being there promptly in my time
of need.”
A patient sent a note of appreciation through our
website for Renee Irving, a laboratory assistant at our Main location. “My
8-year-old son had to have blood work performed and Renee was absolutely
phenomenal with him,” the grateful mother praised. “She took the time to
explain the procedure and comforted him the entire time.”
A patient wrote us to share their enthusiasm for
Helen “Yang” He, RN, CDCES, a diabetes educator in our Diabetes Education
department. “She cares about the patients and has been most helpful with my
diabetes,” the patient shared. “Thank you very much!”
Watson Clinic Highlands received a Google Review
from a patient. They wrote how they see both Dr. Luke Miller, Dermatology, and
Dr. Rony Alvarado, Family Medicine, at this location and how both are extremely
caring and knowledgeable.
A thank you card was submitted for both Watson
Clinic Highlands and Watson Clinic Bartow Building A & B. The patient wrote
to express their appreciation for the help and courtesy that they experience
with every visit.
Several departments within Watson Clinic Highlands
received handmade thank you notes from a patient. “Your hard work doesn’t go
unnoticed,” the patient wrote. “Your dedication and kindness made all a
difference!”
Watson Clinic Urgent Care Main received a Google
review from a patient. They noted how nice and clean the facility was. “I was
in/out in under an hour and by Urgent Care standards, that’s quite quick!”
Watson Clinic Urgent Care South received many
positive notices this past month. In a Google review, one patient noted how
they're a team of “great doctors and nurses that really care. The best in
Lakeland!” Another patient noted that they drive over an hour to be seen there,
but that their whole family is dedicated to only receiving Urgent Care from
this location. A former healthcare worker left praise for the office
operations, workflow and efficiency.
A patient submitted a MyChart response for Dr.
Steven Achinger, Nephrology, Main, following a first appointment. They stated
that he was well spoken, down to earth, and easy to understand. “I was very
impressed with his attitude and willingness to go into detail answering
questions that I had.”
Elfia Alcala, APRN, Family Medicine, Main,
received a Google review that regarded her as one of the best APRNs at the
Clinic.
Dr. Madiha Alvi, Endocrinology, Main, received a
Google review from a newer patient. While only having seen her a few times, the
patient noted it is always a good experience. “She makes you want to do better
and take care of yourself.” The patient went on to say that they are now on
their way to excellent health. Another patient submitted a Google review for
Dr. Alvi that stated, “she’s a doctor who loves what she does and cares about
her patients.”
A thank you card was received for Jacqueline
Andrews, COA, Ophthalmology, Main, following a recent interaction. The patient
wrote to express their appreciation for her efforts in helping them understand
a new diagnosis.
A patient submitted a MyChart response for Dr.
Ayala Garcia, Rheumatology, Main, following a few recent interactions. They
noted that she takes her time to
explain everything pertaining to their condition and treatment.
Dr. Jalen Banks, Chiropractic Medicine, Center for
Rehabilitative Medicine (CRM) & Center for Specialized Rehabilitation
(CSR), received a Google review from a recent patient. They regarded him as
patient and kind, taking the time to walk them through the process and explain
anything that may cause worry or fear.
A patient left praise over MyChart for Dr. Sundeep
Bojedla, Neurology, Main. They remarked how both he and his care team are
professional, efficient, and answer all the patient’s questions.
A patient left praise over MyChart for Christian
Bores, PT, CRM. The patient noted that he is a thorough professional who
communicates both skill and empathy. Another patient praised Christian as a
provider who is “always ready with perspective and understanding.”
A patient contacted the Patient Advocate to leave
praise for Jacquelyn Callaway, LPN, Internal Medicine, Main. They noted that
she is a good person and is always helping them whenever she can.
Dr. Joel Chang, Anesthesiologist, received a Google
review following a patient interaction. The patient regarded him as “absolutely
amazing," respectful and comforting.
Dr. Leslie Coelle Echeverry, Internal Medicine
& Pediatrics, Plant City, received a Google review from a frequent patient.
They noted she is very thorough and knowledgeable.
Dr. Holly Cunneen, Pediatrics, Highlands, received
a Google review from a patient’s parent. They noted since changing to her care,
she has been so nice to the kids and very knowledgeable with their health
concerns.
A patient submitted a MyChart response for
Michelle Espanto, OD, Optometry, Main, and her care team. They noted their
professionalism and patience with answering every question.
A patient left praise over MyChart for Dr.
Giovaninna De La Cruz, XpressCare Highlands. They expressed their appreciation
for the care she provided during the visit, and are so pleased that the
prescribed medication has resolved the issue.
A patient left praise for Edwardo Fernandez, LPN,
Family Medicine, Highlands, over MyChart following their recent interaction.
They referred to Edwardo as “very helpful,” noting that his swift response and
action had been the most efficient patient care they had ever experienced.
Another patient wrote in to praise Eduardo as “one of the nicest nurses they
get to interact with.”
A thank you note was received for Eddie Huson, RN,
MRI. They wrote of their appreciation for his care and attention to their
needs.
A patient offered appreciation for Jean Kanidis,
APRN, Family Medicine, Highlands, and her care team. “All you folks have really
made all the horrible things I’ve been dealing with just a bit easier.”
Regina Kilpatrick, Laboratory, Main, received a
mention in a Google review. She was noted for being kind and understanding and
she did not rush the drawing, all with a pleasurable bedside manner.
A patient reached out to the Patient Advocate to
offer quality remarks for Valerie King, RMA, Family Medicine, Highlands, noting
she is always “nice, pleasant, and helpful,” in their interactions.
A patient left praise over MyChart for Dr. Geeth
Krishnan, Internal Medicine, Main. They regarded her care as outstanding and
are appreciative of her for listening to their needs.
Dr. Chad Lamoreaux, Orthopaedics at Winter Haven,
received a Google review that singled out his wonderful bedside manner
following their two procedures with him. “This doctor is awesome!”
A patient contacted the Patient Advocate to offer
high praise for Ashley Madison, LPN, Orthopaedics, Main. While corresponding
over MyChart, they appreciated that when needed, she brought the patient’s
concern to the provider, who was able to offer help that alleviated their pain
and saved them an Urgent Care visit.
A patient submitted a MyChart response for Dr.
Sharareh Mazaheri, Family Medicine, Main. They noted that while not feeling
like an easy patient, “she’s always so kind when I do make an
appointment."
Dr. Julia McNeice, Internal Medicine, Main,
received a Google review. The patient praised her for listening to her
concerns. “Thank you for taking the time and being thorough during this
process.”
A patient left praise over MyChart for Dr. Spencer
Motley, Rheumatology, Main. They noted that Dr. Motley seems to really care
about them as a person and listens to their needs.
Ryan Payne, PA, ENT/FPS, Bella Vista Building
(BVB), received a Google review from a patient’s family. They remarked how he
is always so kind, gentle, patient, and informative.
A message was received by the Patient Advocate for
Joan Penn, LPN, Clinical Services. The patient called her an asset to the
Clinic and praised her for an outstanding performance.
A compliment was received for Theresa Peterson,
Massage Therapy, Medical Spa. They wrote how after their massage, their neck,
shoulders, and back felt much better. “She got all of those knots out and I
feel like a human being again.”
Dr. Khanh Pham, Endocrinology, Main & Bartow
Building A, received a Google review calling her “a very pleasant person” who
answers all the patient’s questions.
A patient submitted a MyChart response for Leah
Philpot, APRN, Allergy, Main. They wrote how very knowledgeable and attentive
she was while providing patient care. “She’s a fantastic addition to Dr. Bonini’s
office!”
A thank you card was received for Michelle Racine,
COT, Ophthalmology, Main, thanking her for her “kindness and patience.”
Dr. Michael Radivilov, Internal Medicine, Main,
received a Google review remarking how he listens well, takes the time to
understand you, and maintains a compassionate and wonderful bedside manner.
A patient submitted a MyChart response for Dr.
Ivan Rivera, Internal Medicine, Main. “Dr. Rivera is one of the absolute best
doctors I’ve seen in my entire life span. I wouldn’t want to change a thing.”
A patient left praise over MyChart for Dr. Douglas
Shenkman, Orthopaedics, Main, following a wonderful experience. They regarded
him as respectful and professional.
A patient submitted a MyChart response for
Brittany Six, APRN, Oncology, Cancer & Research Center (CRC), regarding her
as “super nice and extremely informative.”
Dr. Steven Tyree, XpressCare Highlands, received a
Google review from a new patient. The patient stated that each visit has been
wonderful, and praised him for listening to any concern they have.
A patient left a gift and thank you note for
Laurie Uhl, Patient Access, South. The patient is often happy to find herself
in line to interact with Laurie and that she appreciates the considerate
efforts she makes to help her to the best of her ability.
A patient wanted to compliment Emma Walker,
Laboratory, Main. They noted that Emma helped ensure they received a courtesy
shuttle back to their car when it was raining following a recent visit.
A patient left kind words for Melissa Welch, APRN,
Internal Medicine, Highlands, after a recent visit. The patient appreciated
being added to the schedule amidst everything, as well as “the compassion you
always show me.”
A patient contacted the Patient Advocate to leave
praise for Dr. Daynet Hisley and Jennifer Brown, LPN, Neurology, Main. The
patient noted that the two are always so caring and understanding, and always
willing to help with any issue the patient brings them.
A thank you note was received for Dr. Guillermo
Vasquez and Emily Beriswill, APRN, Internal Medicine, South, and their
respective care teams. Simply put, “thank you all for the wonderful care!”
A patient called in to compliment Carol Adams,
Patient Access, and Meg Currier, NCMA, Orthopaedics, Main, following a recent
medical event. He noted that if not for their swift actions, he doesn’t know
what would’ve happened. “They saw that I would be taken care of and saved my
life.”
A gift basket and thank you note was received for
Melissa Monasterio, Maggie Brown, and Noemi Rivera, Patient Access, Bartow. The
patient simply wrote “thank you for making it easy for me coming to the
doctor.”