In a MyChart questionnaire, a patient expressed gratitude for
those in Diabetes Education for their care and guidance. With their insight,
the patient was able to lose some weight and lower their A1C!
A patient wrote a thank you card for Krysta Carter, Clinical
Services, for going the extra mile and getting them the care they needed. “Very grateful for all you did.”
Olivia Cuevas, Reception, received an online compliment from a
patient for going above and beyond to schedule their list of many lab
appointments, noting how she didn’t have to, but “out of the kindness of her heart
she did that for me.”
Dr. Elisabeth Dupont, Breast Surgery, Women’s Center Suite B, received a thank
you card in the mail from a patient. The patient thanked her for life saving
care and expressed how appreciative they were for her help.
After a recent visit to Urgent Care, a patient submitted high
praise for Mashell Hooker, Clinical Services, for her care and thoughtfulness during
their latest interaction. Though this patient felt overwhelmed, Mashell was
able to provide this patient with the guidance they needed to help them feel
like they were back on the right path towards healing. “I
will always be so grateful and appreciative for your guidance, help and
leadership.”
Candida Jenkins, Mammography, Women's Center Suite A, and those
she works alongside all received a Pickle nomination from a care team member
for being able to work-in a STAT patient for the studies they needed. Her
efforts to make sure this patient was seen are greatly appreciated by both
patient and care team members.
In a thank you card, a patient wished to express gratitude for
Dr. Pranay Patel, ENT/Facial Plastic Surgery, Bella Vista Building, for finding
the time to see them in his schedule and finding a solution to their problem.
The Business Office received praise from a patient for Joli
Lozada Fuentes, Patient Financial Services, for her time and efforts to help a
patient resolve a very difficult and long running insurance issue.
After a recent visit, a patient wished to compliment Sarajane
McMachen, Clinical Services, for her contributions to help them with a problem
they were facing. Going above and beyond, she was able to get them the proper
documentation they needed to resolve their issue, leaving them very
appreciative of Sarajane. “She is such a gem!”
In a recent thank you card, a patient wished to express gratitude
to Anita Augustin, Angela Colton, and Dr. Zully Calvo, Podiatry, South. The patient
thanked the team for their expertise, kindness, and patience, along with their
ability to answer all of their questions, calming this patient down from their
worries.
A patient left a compliment at the reception desk, giving high
praise and many thanks to Emily Beriswill, APRN, Internal Medicine, South. At
her encouragement, this patient received a mammogram where they were able to
catch and treat them before the cancer could progress.
A patient sent in a thank you card for Brianna Curlin, Melodee Jenkins,
and Kathleen Sylvester, OB-GYN, for their kindness, patience, understanding,
and for always being so compassionate. “Always being there to help no
matter what is asked of you! All of you are great assets to Watson Clinic.”
Norma Ramirez, Dr. Kendra Velez and care team, North Pediatrics,
all received recognition for being efficient and prompt, always dealing with
matters in a timely fashion. “They are thorough educators and
give me peace of mind and reassurance.”
Patient Advocate received a compliment for Kathleen “Cathy” Burns, CT Scan, thanking her for being very nice
and extremely helpful in getting them an earlier appointment.