Patient Bill of Rights

Wednesday, April 23, 2014
Florida law requires that your healthcare provider or healthcare facility recognize your rights while you are receiving medical care and that you respect the healthcare provider’s or healthcare facility’s right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your healthcare provider or healthcare facility. A summary of the Florida Patient’s Bill of Rights is included here:
  • A patient has the right to be treated with courtesy and respect, with appreciation of his/her individual dignity and with protection of his/her need for privacy.
  • A patient has the right to a prompt and reasonable response to questions and requests.
  • A patient has the right to know who is providing medical services and who is responsible for his/her care.
  • A patient has the right to know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
  • A patient has the right to know what rules and regulations apply to his/her conduct.
  • A patient has the right to be given, by his/her healthcare provider, information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis.
  • A patient has the right to refuse any treatment, except as otherwise provided by law.
  • A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resource for his/her care.
  • A patient has the right to receive, upon request, prior to treatment a reasonable estimate of charges for medical care.
  • A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the healthcare provider or healthcare facility accepts the Medicare assignment rate.
  • A patient has the right to receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have the charges explained.
  • A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap or source of payment.
  • A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment.A patient has the right to know if medical treatment is for purposes of experimental research and to give his/her consent or refusal to participate in such experimental research.
  • A patient has the right to express grievances regarding any violation of his/her rights, as stated in Florida law, through the grievance procedure of the healthcare provider or healthcare facility which served him/her and to the appropriate state licensing agency.
  • A patient is responsible for providing to his/her healthcare provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
  • A patient is responsible for reporting unexpected changes in his/her condition to his/her healthcare provider.
  • A patient is responsible for reporting to his/her healthcare provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
  • A patient is responsible for following the treatment plan recommended by his/her healthcare provider.
  • A patient is responsible for keeping appointments and, when he is unable to do so for any reason, for notifying the healthcare provider or healthcare facility.
  • A patient is responsible for his/her actions if he/she refuses treatment or does not follow the healthcare provider’s instructions.
  • A patient is responsible for assuring that the financial obligations of his/her healthcare are fulfilled as promptly as possible.
Additional information:
  • Watson Clinic also respects a patient’s right to change physicians. If you wish to change physicians, please call the appointment center at 863-680-7190 for assistance. If another physician is not available, patients are referred to the Polk County Medical Association.
  • To provide feedback, express a complaint or grievance, or if you have further questions, please contact our patient advocate at 863-680-7269.
  • A patient is responsible for following healthcare facility rules and regulations regarding patient care and conduct.
  • For concerns about your HMO or your medical care, please call:
    • HMO/Managed Care Hotline, 800-226-1062
    • Department of Insurance Consumer Services Helpline, 800-342-2762
    • Health Care Consumer Assistance Hotline, 850-921-5458
    • To reach your HMO, please see your ID card for the proper phone